Forgot Password? TIPS on How to Recover or Reset SSS Password

Are you trying to login to your SSS online account, but you’re unable to do so because it kept saying

Incorrect Username or Password”?

That’s exactly what happened to me just a few minutes ago…

I know how frustrating it must have been for you, but don’t worry because I’m going to guide you how to retrieve or reset SSS password for your SSS online account.

If you have tried logging in but you still can’t figure out what your correct password is, it may be the perfect time to reset it.

Take note that this tutorial is only applicable if you know either your username or email address.

If you forgot both your username and password, you will need to contact SSS directly for assistance.

Click here for the instructions if this is your case or scroll further down to read the steps.

Steps on How to Reset SSS Password Online

  1. Type sss.gov.ph on your internet browser.
  2. In the member login area, click Forgot User ID or Password.reset-sss-password-forgot-password
  3. Follow the appropriate instruction below:
    • If you forgot your password but not your User ID, enter your USER ID.
    • If you also forgot your User ID, enter your Email Address.

(Note: You only need to enter one of these. Otherwise, it will not proceed to the next page.)

reset-sss-password-enter-userID

  1. Click Submit.
  2. You will receive an Email from noreply@sss.gov.ph with the Subject: SSS Website Forgot Password. 
  1. Open that email and you will see your User ID and Retrieved Password.reset-sss-password-email-from-sss
  1. You may now login to your SSS Online Account by going back to sss.gov.ph and enter your User ID and Password.

If you can’t login to your SSS Online account because you forgot your username and password, all at the same time, don’t fret!

There’s also a way to resolve it.

Steps on How to Recover or Reset SSS Password and User ID

  1. Using your email address, you will need to send an email to member_relations@sss.gov.ph with the following info:

A. Subject: THRU FACEBOOK

B. Body or Content of the email

  • Details of Concern (SSS Password Reset)
  • Complete Name
  • Contact Number
  • Active Email Address
  • 10-digit SSS number
  • Date of Birth
  • Employment History

C. Attachment:

You will need to attach scanned or screenshots of your valid IDs with photo and signature.

  1. Post a COMMENT at the official Facebook page of Philippine Social Security System (Government Organization) to follow up on your SSS User ID and Password Recovery request.

Your comment should include the following info:

  • The Email Address that you used when you sent your email request
  • The Date and Time when you sent your email request
  • The SSS Email address where your sent your email request to (member_relations@sss.gov.ph)

You may also watch this video on how to reset your SSS User ID and Password

Posting your personal info including your email address on Facebook is a bit risky, that’s why I suggest you only post this during SSS office hours on their Facebook Page.

As soon as an SSS staff sees your comment that you’re following up on your SSS User ID and Password Recovery Request, they will delete it right away to protect your info.

You may also post another comment asking them if they have received your comment with your info. Usually they will tag your FB Profile Name when they reply to your comment.

SSS Customer Service

For more info, you may also contact SSS through the following:

  • SSS Hotline: 920-6446 to 55 (Mondays to Fridays [except holidays] from 8:00 a.m. – 5:00 p.m.)
  • SSS Email: member_relations@sss.gov.ph
  • Or visit the nearest SSS branch.

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Comments

  1. princess says

    hindi pa rin tinatanggap email ad ko..

  2. maria cristina rellores says

    I forgot my password and user id can I ask help from u on how to recover my account. Thanks

  3. ivy genova says

    sinubukan ko na ung forgot password step , pero hindi pa rin ako mkapasok sa account nmin .. at nakailang ulit na rin ako nag log in kaya tingin ko nagblock na rin ung account namin .. paano po ba gagawin ?
    hindi pa rin po ako makagawa ng contribution nmin ..

  4. Jenrose erika d. domingo says

    TheSSS website says, “we have successfully sent your password please check your email” but I don’t receive any email from them. I tried many times already but its always the same. No email. What should I do?

  5. Following these steps, anyone on here have successfully reset their login details?
    I am so desperate to have mine 🙁

  6. hi i forgot my password and the email adress that i use before is not working do you have another way to recover my password please really neen your help

  7. rea e.dalangin says

    Paano Po mag palit ng email address Sa aking sss account

  8. Same problem forget both of my e-mail and password and I don’t now how to do..kindly help us.

  9. marvie sotto asistido says

    paano po pag due date na ng password ko tapos di ko sya napalitan . Nagtry po ako mag log in. kaso di ko na mabuksan kasi nakalocked na ung account ko po. Paano ko maibabalik or mabuksan uli itong account ko.

  10. Cesar DOLORA FABRE JR says

    I cant access to my.sss account, how can i retrieve it?

    • Love Lazaro says

      Hi i was having issues too resetting my password online but I was able to after a few tries.
      First thing, for some reason the option on the SSS website is not working. I tried tonreset the password but I never really got a link my email from there.
      Second thing, I used IE and Chrome to reset using the option on their website but to no avail.

      Then, I clicked on the “Beta Version” of the SSS just below the part where you can out your login details.
      After clicking that, it will give you another oage where you can login or reset tha password.
      I clicked “Reset Password” and it send me a link on my email for changing it.

      It’s ginna allow you to change your password from there. Then you can already login to their actual website in IE to have all their options and services avaulable for us to click.

      The Beta Version has few services to offer but I hope it will have all the options when the full version come out for us to use.

      I hope this helps 🙂

  11. Love Lazaro says

    Hi i was having issues too resetting my password online but I was able to after a few tries.
    First thing, for some reason the option on the SSS website is not working. I tried tonreset the password but I never really got a link my email from there.
    Second thing, I used IE and Chrome to reset using the option on their website but to no avail.

    Then, I clicked on the “Beta Version” of the SSS just below the part where you can out your login details.
    After clicking that, it will give you another oage where you can login or reset tha password.
    I clicked “Reset Password” and it send me a link on my email for changing it.

    It’s ginna allow you to change your password from there. Then you can already login to their actual website in IE to have all their options and services avaulable for us to click.

    The Beta Version has few services to offer but I hope it will have all the options when the full version come out for us to use.

    I hope this helps 🙂

  12. Hello

    how about resetting the user id?

    because today Jan, 29 2019 I try to forgot user id/password, only resetting password no options for user id.

    hopefully you can help me about my problem, thank you

  13. Glaiza brizuela says

    How I retrieve my sss email and password.

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