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How to Verify the Status of your UMID Application

October 1, 2022 By SSS Answers 29 Comments

Have you been waiting for your UMID or Unified Multi-Purpose ID for months now?

Do you want to verify the status of your UMID Application?

If yes, to verify the status of your application for UMID, you may email, call, or visit the SSS branch.

Here’s how…

Updated October 1, 2022

To verify the status of your UMID application, you may try the following options:

  1. Call SSS Hotline 1455 or 7917-7777 for members within Metro Manila
  2. Call Domestic Toll Free number at 1-800-10225-5777  (1-800-10-CALL SSS) for member/s outside Metro Manila
  3. Email Identity Management Department at sss_id@sss.gov.ph

READ: How to Apply for SSS ID or UMID Card


1. Verify UMID Application Status through Email

You may send an email to the Identity Management Department of the Philippine Social Security System (SSS) at idcpd@sss.gov.ph.

Indicate the following information on your email message:

  • Complete Name
  • 10-digit SSS number
  • Date of UMID Application

In the subject field of your email, indicate: Thru Facebook.

2. Verify UMID Application Status through SSS Hotline

You may contact SSS Trunkline No. at (632) 920-6401. Or you may contact the SSS Call Center at 920-6446 to 55. Tell the SSS Representative that you’d like to verify the status of your UMID Application. Provide them with your personal details (if they ask for it) and the date of your application for the UMID.

3. Verify UMID Application Status at the SSS Branch

If you have time, you may go to the nearest SSS branch to verify or follow up the status of your UMID Application. This is helpful especially if it’s been several months or years already and you still have not received your UMID.

SSS UMID Card Online Inquiry

If you are registered to My.SSS, you can check your UMID card status on the SSS website.

Follow these steps for SSS UMID card online inquiry:

  1. Go to SSS website at sss.gov.ph.
  2. Enter your user ID and password. Click the Submit button.
  3. Hover your mouse over the E-Services menu.
  4. Click on “Inquiry.”
  5. Hover your mouse over the Member Info menu.
  6. Click on “SSS ID card.”
  7. The “SSS ID Card Production Information” table will appear.
    • On the last row (next to “Transaction/Card Status”), you’ll see the date/s when your UMID card was generated and/or packaged, and whether it’s already for packaging or mailing.

You may also check your email inbox. If you provided your email address in your UMID application, you should have received a status update from the SSS.

If you haven’t received any email about your UMID application status, you may follow it up with the SSS ID Card Production Department (IDCPD).

To do that, you may email the following information and attach images of your valid IDs to idcpd@sss.gov.ph:

  • Full name
  • 10-digit SSS number
  • UMID application date

You should get a reply from the SSS with the tracking number, your Common Reference Number (CRN), and the screenshot of the post office transaction (which includes the delivery date and reason for Return to Sender).

If you don’t receive any response after several days, call the SSS hotline at (02) 920-6446 to 55 or visit the nearest SSS branch to inquire about your UMID status.

My mother-in-law has not received her UMID after 3 years

Let me share with your my Mother-in-Law’s story…

Three years ago, she and my sister-in-law applied for their UMID. After a few months, my sister-in-law had already received her UMID, but my mother-in-law’s UMID has not been delivered to her home address yet.

We went to the SSS office at Ali Mall Cubao to inquire about her UMID application, and she was told that it’s still being processed. She was advised to go to the branch (SSS Puregold Cubao Branch) where she applied for the UMID to verify the real status of her UMID application as it has been three years since she applied for it.

So we went to the SSS-Cubao branch on the third floor of Puregold (near Farmer’s Cubao). The SSS staff who assisted her could not find any records as to the status of her UMID application, so she was referred to one of their managers at the branch.

The manager tried to contact the Identity Management Department of SSS Main Branch, but she was not able to get a response from them. She promised to give us a call once she receives an update from them.

A few days after that, the manager called and told my mother-in-law to go back to the SSS Cubao branch to have her photo and biometrics taken since they couldn’t find it in their database.

We went to the branch three times, but the manager was always not available – she was in a meeting, she was on leave, and she was in a seminar. We tried to seek assistance from the other staff, but they couldn’t help since they didn’t know the status of the UMID application.

We approached the lady who was in charge of taking ID pictures and Biometrics and we informed her of my mother’s UMID application issue. She tried to contact the manager who initially tried to help us, but she couldn’t contact her so she promised to give us a call once she receives an update from the manager.

She did give us a call a few days later and informed us to go back to the branch when we’re available to have my mother-in-law’s photo and biometrics captured.

Following up on my mother-in-law’s UMID application gave us a headache. And take note, she’s in a wheelchair because she’s an amputee (partially disabled with one leg amputated due to her diabetes) and even after going back to the branch a few times, she still has not received her UMID or not even a clear explanation as to what happened to her UMID application three years ago.

We haven’t gone back to the SSS branch since last month, but we’re planning to go there probably next month when my mother-in-law is already feeling better. She’s been in the hospital for a week now due to an infection.

If you’re wondering why she needed her UMID, well, she just wants to have it. And since she’s also filing for her disability and retirement claims, she finds it a good time also to follow up on her UMID which she has already paid for a long time ago.

We’ll let you know once she finally receives her UMID.

UMID-requirements

How to Apply for UMID? 

The Unified Multi-Purpose ID or UMID is considered as a valid and primary ID and it is easily accepted when transacting with any government offices and agencies such as the SSS, GSIS, Pag-IBIG Fund, and Philhealth.

Government employees can apply for a UMID at the GSIS Enrollment Center, while private employees, self-employed, and OFWs who are SSS members, can apply for a UMID at the SSS branch.

To apply for a UMID, you need to bring the following requirements:

  • Valid IDs – passport, driver’s license, PRC ID, Seaman’s book, and other acceptable IDs. You may also present Postal ID, TIN ID, Company ID and other supporting documents to prove your identity.

Get a copy of the UMID form at any of these offices: SSS, GSIS, Pag-IBIG Fund, and Philhealth. You can also download the form from the SSS website or click here.

Go to the nearest SSS or GSIS office to submit your UMID application form and requirements.

Once your application is verified, your ID picture, Biometrics, and Signature will be captured.

After that, you will be given the acknowledgment form and the estimated delivery date of your UMID Card. It will be delivered either to your home or office address.

To check that status of your UMID card application, follow the steps above for SSS UMID Card Online Inquiry.

Click here to read more about: How to Get UMID Card

Beware of “Rush UMID card application” Text Scam

There have been reports that text messages from unknown senders have been offering assistance to speed up the processing of the UMID card applications in exchange for P100 or any amount as a fee.

Please be reminded that SSS does not have rush application for UMID cards. They’re also not collecting any fees to expedite the process of releasing UMIDs.

Should you receive any of these scam messages, report it immediately to the nearest SSS branch or call the SSS hotline at 920-6446 to 55. You can also file a report with your own mobile phone service provider to stop the dissemination of bogus SSS text messages through their networks.

Always transact directly at the affiliated offices to avoid any issues.

RELATED ARTICLES:

  • How to Check SSS Contribution Online
  • How to Get SSS PRN or Payment Reference Number

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Filed Under: UMID Tagged With: SSS UMID card online inquiry, UMID, UMID application, UMID requirements, UMID status, Unified Multi-Purpose ID, verify umid application status

Comments

  1. Michelle says

    November 22, 2017 at 10:40 am

    Why is the SSS ID is take so long before you recieve it… it takes 3 to 6 months that long …

    Reply
    • JOMAR SANCHEZ SOLIS says

      November 2, 2019 at 9:00 am

      HI I AM JOMAR SOLIS AND ITS BEEN ALMOST HALF A YEAR. YET I
      HAVENT RECEIVED ANYTHING..

      Reply
    • julie bandola says

      September 2, 2020 at 1:38 am

      goodmorning po ask lang about umid id 1 year na po sya wala pa messege ang sss

      Reply
  2. Jumar A. Rosana says

    December 3, 2017 at 9:51 pm

    Sir/ Maam I applied umid last april 27, 2017 yet my id was not been delivered. Please help me and have an update for it. Thank you

    Reply
    • SSS Answers says

      December 19, 2017 at 6:55 am

      Hi Jumar, you here’s how you can follow up your UMID application, http://sssanswers.com/verify-followup-status-umid-application/

      Reply
    • Myralyn Dural says

      September 11, 2022 at 12:05 am

      Sir/ Maam I applied umid last January 07, 2022 yet my id was not been delivered. It’s have been 8months but I didn’t receive any update Please help me and have an update for it. Thank you

      Reply

      Reply
  3. Saranie says

    January 22, 2018 at 6:18 am

    How long I will take to wait my UMID Card?
    Kindly drop me a message if it is now available.

    Thank you.

    Reply
  4. Mary jane jingle Bandong says

    February 10, 2018 at 2:17 am

    Hi! Why SSS UMID id takes 4 to 6 months? I was surprised when the person took picture for my SSS UMID id says i have to wait 4 to 6 months, i thought it will take only a month. I need my id now coz my petition was been approved and US Embassy says i need passport before i get my medical exams and interview schedule . I already got Philhealth and Postal id but DFA asked me a govt id and that’s the only thing i been waiting. How can i get my UMID id process fast? Hope u can help me about this problem. Wait ur reply. Thanks and have a great weekend.

    Reply
    • jp says

      February 12, 2018 at 3:24 am

      You can try to go POEA SSS.
      they make UMID ID for 2 weeks for OFW.

      Reply
      • Maribel says

        February 20, 2018 at 11:06 am

        can we reapply again UMID card in other branch?

        Reply
  5. JSantiago says

    May 23, 2018 at 8:12 am

    I think the best and fastest way of claiming your UMID is to visit your local Post Office provided that you verify first the status of your application by sending an email to the SSS Identity Management Department at sss_id@sss.gov.ph. IDM usually respond within 2 to 3 working days emailing you the date when your UMID was posted, the PhilPost tracking number and your CRN, which you can use as references in claiming it at your local Post Office. They usually have separate windows for SSS and Postal ID claimants.

    Reply
  6. grace beyag says

    July 21, 2018 at 3:25 am

    they never responce any email i wonder what they this guys doing NO ANSWER THROUGH PHONE CALL NO ANSWER THOUGH EMAIL >>>

    Reply
  7. mARK says

    August 18, 2018 at 6:14 am

    I want to follow up the status of mu UMID ID.

    Reply
  8. Roxanne lavarez says

    October 3, 2018 at 3:24 am

    My husband was planning of picking up his umid at the post office but dont know how,we havent recv any tracking number from sss,we only recv msg saying that his umid was already packaged to post office….

    Reply
  9. michelle c paguya says

    October 18, 2018 at 4:17 am

    hi po bakit po walang ng text sa akin ng sss id qw matagal n po yon almost 1 month n po

    Reply
  10. Diana rose says

    October 24, 2018 at 4:27 am

    Hi po nagtetext po ba ang ang sss pag pwede ng kunin ang umid id sa post office.. Tnx po

    Reply
  11. mayann says

    October 29, 2018 at 4:27 am

    ilang days poba bago ideliver ng post office main yung UMID CARD sa nearest office kung saan ka nakaaddress. THANKS!

    Reply
  12. Glen L. Gaculais says

    December 19, 2018 at 8:09 am

    I applied last july 17 2018 but until now, December 19 2018, I havent receive my UMID yet. They told me that i will receive it 2 months after july the 17th. What happened?

    Reply
    • Judylyn Shahani Abonita Pascual says

      April 11, 2021 at 4:15 pm

      I applied also last january 10,2020 but until now i havent receive my umid id card yet they told me that i will receive it after 6 months they will call me or email me but until now i havent receiving my umid id card… I applied in sss biñan central mall olivarez biñan but no one is contacting me regarding the status of my umid id card application… I hope they follow up the status of the umid id cards so the members will know the status of their umid id cards…

      Reply
  13. Legaspi eugine codilla says

    March 27, 2019 at 9:48 am

    Update my sss account

    Reply
  14. aldrin sarao lumayog says

    May 19, 2019 at 1:01 pm

    Sir /ma’am,can I get my sss # here?i want it to continue paying!

    Reply
  15. Roxan Pasagad says

    March 21, 2020 at 7:57 am

    Sir/Ma’am how many months can I get my UMID id?,I applied last year november or december 2019.

    Reply
  16. Lyka M. Cubacub says

    April 8, 2021 at 3:00 pm

    Ask ko lang po if kelan release ng umid .?almost 2years napo and yet wala pa din email ..

    Reply
  17. JHONA TEJADA SEDURANTE says

    April 12, 2022 at 2:13 am

    Good morning!
    Regarding to UMID is my concern. I applied for it last February 14, 2020, but until now I didn’t receive any notice about it. Please let me know if it is already in a delivery process. Thanks.

    Reply
  18. Jazzel Arnais says

    June 17, 2022 at 12:20 pm

    Sana po makuha ko kagad u umid ko khit po pick up ok lang po paki txt po ako agad fto sa number na to..

    Reply
  19. Kaycee says

    June 27, 2022 at 12:11 pm

    Nagrerealease na Po kaya Ng umid ngayung 2022 ?

    Reply
  20. C. Bautista says

    July 1, 2022 at 1:56 am

    All hotlines are unavailable. How can I verify my UMID status if the directory for inquiries/concerns is inactive?? It’s already been 6 months since my biometrics appointment. We even visited the branch but the guard did not even let us in to directly inquire about it and just said to wait for the message for pick up…

    Reply
  21. Roberto A. Sabedra Jr. says

    March 13, 2022 at 3:12 am

    Ma’am/Sir ask ko lang po if meron na ba yung umid id ko last feb.17 2020 pa po yun

    Reply

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  1. SSS Online Registration for SSS Members 2019 - SSS Answers says:
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