How to Verify the Status of your UMID and Upgrade to UMID ATM Pay Card

Are you tired of feeling helpless and frustrated while waiting for months to receive your UMID card?

Are you feeling hopeless about the lack of updates on its status?

I know how you feel, and I’m here to help. In this blog post, I’m going to reveal the secret to verifying the status of your UMID card, so you can finally put your mind at ease.

But that’s not all. I have an even better solution for you – the UMID ATM Pay card.

Imagine having all the benefits of your UMID card, plus the convenience of an ATM card. No more waiting in long lines, no more worrying about lost or stolen checks.

It’s time to simplify your life and secure your financial future. Don’t miss out on this opportunity. Keep reading to find out more about how you can upgrade to the UMID ATM Pay card today!

How to Verify your UMID Card Application Status

To verify the status of your UMID application, you may try the following options:

1. Call SSS Hotline 1455 or 7917-7777 for members within Metro Manila
2. Call Domestic Toll Free number at 1-800-10225-5777  (1-800-10-CALL SSS) for member/s outside Metro Manila
3. Email Identity Management Department at sss_id@sss.gov.ph

How to Upgrade to UMID ATM Pay Card

As I mentioned earlier, the SSS is now offering a complimentary upgrade to certain SSS members who have applied for the “generic” UMID Card but still haven’t received it.

The UMID ATM Pay Card offers incredible benefits, both as a valid form of identification and a debit card. Not only can you receive your SSS benefit or loan proceeds quickly and conveniently, but you are also able to make cashless payments at any retail or online store.

Plus, with 24/7 access to your money through ATM machines or online bank transfers, it’s never been easier for you to manage your finances.

Follow these steps to upgrade to UMID ATM Pay Card:

1. Log in to your My.SSS account (or register to My.SSS first if you don’t have one yet).
2. Click the Services tab.
3. Signify your consent or agree to the terms and conditions to share your information with UnionBank.
4. Download the UnionBank mobile banking app and complete the online form.

I followed these steps on my SSS online account, however, the UMID ATM Pay card upgrade is not yet available on my account. Here’s what popped up on my screen:

Who are qualified to upgrade?

Members who filed UMID Card applications in the first quarter of 2020, and from September 2021 to mid-January 2023, but have not yet received their cards.

Take note that members’ mobile phone numbers, email addresses, home, and mailing addresses must be updated and registered in their My.SSS account.

You may update your info through your MySSS account, or visit the nearest SSS branch to file a Member Data Change Request (Form E4).

You can complete the online application/verification procedures to open a UMID ATM Pay Card Account
thru either the:

• UnionBank Website
• UnionBank App

For more information, check your My.SSS Account notifications or go to the UnionBank website.

Advantages of Upgrading to the UMID ATM Pay Card

If you have the option to upgrade your pending UMID card application, I highly recommend it. With the UMID ATM Pay card, you can enjoy the following advantages:

1. You can get your new UMID ATM Pay Card in just 2-3 weeks after completing the UnionBank online verification.
   • 2 weeks for members with a mailing address in NCR.
   • 3 weeks for members with a mailing address outside NCR.
2. You can receive your SSS benefit or loan proceeds safely and directly to your UnionBank account, once activated.
3. You can use your UMID ATM Pay Card as a debit card for cashless shopping transactions.
4. You get a free Jollibee e-GC for a successful upgrade.
5. You get a chance to win a brand-new Mitsubishi Xpander and iPhone 14 in a raffle sponsored by UnionBank when you fund your account with at least Php 1,000 on or before APRIL 30, 2023.

Watch this SSS Webinar about the Enhanced UMID ATM Pay Card

Source: MYSSSPH YouTube Channel | Published: Feb 10, 2023

What caused the delay in UMID Cards?

According to the resource speaker in the SSS Webinar above (Time Stamp 3:40), one of the government agencies involved had some technical issues with the verification process of the UMID cards, thus, the delay of the issuance of UMID Cards last year.

This is also the reason why the first phase of the release of the enhanced UMID ATM Pay Cards will be offered first to those with pending UMID applications.

SSS inks agreement with banks to upgrade Regular UMID Cards to UMID ATM Pay Cards

The Social Security System (SSS) announced that it has entered into agreement with banks for the issuance of UMID ATM Pay Cards.

With the UMID ATM Pay Cards, SSS members will enjoy the advantages of having a disbursement account for their benefits, loans, and refunds, and access to the participating banks’ available ATMs and online & mobile platforms to make their banking transactions apart from having a valid government-issued ID.

“The UMID ATM Pay Card Program aims to promote the accurate and timely payment of SSS benefits and loans to rightful recipients. It is a step towards the national government, the SSS, and its partners’ shared goals of greater financial inclusion and payments digitalization,” SSS President and CEO Michael G. Regino said.

“Currently, SSS is offering UMID ATM Pay Cards that are linked to a regular savings account, with the Union Bank of the Philippines (UBP) as the first participating bank,” he added.

UBP has made ready an initial one million UMID ATM Cards for those who have not been issued the UMID cards.

“The UBP will also allow those with pending generic UMID cards for production to avail of this upgrade for free. To do so, they must give their Data Sharing Consent through the Services Tab of their My.SSS Web Portal account and undergo the electronic Know-Your-Customer (eKYC) process through the online or mobile platform of the UBP,” Regino said.

Members who will avail of said card this year will also receive a ₱200 Jollibee e-Gift Certificate and the chance to win a Mitsubishi Xpander from the UBP upon the activation of their account and funding it with ₱1,000. This UBP promo runs up to February 28, 2023, only.

By the first quarter of 2023, Rizal Commercial Banking Corporation (RCBC) will also be ready to issue UMID ATM Pay Cards to SSS members.

“In the coming months, we will continue to pursue partnerships with other financial institutions to provide our members with more options for this program,” Regino said.

“As soon as a substantial percentage of the UMID ATM Pay Cards are issued, SSS would start re-carding the rest of the issued 13 million generic UMID cards,” he added.

The SSS encourages all members to register to the My.SSS Portal at www.sss.gov.ph, and enroll their updated contact information, including mobile numbers and email addresses, in their account for them to receive important announcements and updates regarding the UMID ATM Pay Card and other SSS information.

Source: Philippine Social Security System Facebook Page | Published: December 12, 2022

READ: How to Apply for SSS ID or UMID Card

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My mother-in-law has not received her UMID after 3 years

Let me share with your my Mother-in-Law’s story…

Three years ago, she and my sister-in-law applied for their UMID. After a few months, my sister-in-law had already received her UMID, but my mother-in-law’s UMID has not been delivered to her home address yet.

We went to the SSS office at Ali Mall Cubao to inquire about her UMID application, and she was told that it was still being processed. She was advised to go to the branch (SSS Puregold Cubao Branch) where she applied for the UMID to verify the real status of her UMID application as it has been three years since she applied for it.

So we went to the SSS-Cubao branch on the third floor of Puregold (near Farmer’s Cubao). The SSS staff who assisted her could not find any records as to the status of her UMID application, so she was referred to one of their managers at the branch.

The manager tried to contact the Identity Management Department of the SSS Main Branch, but she was not able to get a response from them. She promised to give us a call once she receives an update from them.

A few days after that, the manager called and told my mother-in-law to go back to the SSS Cubao branch to have her photo and biometrics taken since they couldn’t find it in their database.

We went to the branch three times, but the manager was always not available – she was in a meeting, she was on leave, and she was in a seminar. We tried to seek assistance from the other staff, but they couldn’t help since they didn’t know the status of the UMID application.

We approached the lady who was in charge of taking ID pictures and Biometrics and we informed her of my mother’s UMID application issue. She tried to contact the manager who initially tried to help us, but she couldn’t contact her so she promised to give us a call once she receives an update from the manager.

She did give us a call a few days later and informed us to go back to the branch when we were available to have my mother-in-law’s photo and biometrics captured.

Following up on my mother-in-law’s UMID application gave us a headache. And take note, she’s a PWD (both her legs were amputated due to diabetes). And even after going back to the branch a few times, she still has not received her UMID or not even a clear explanation as to what happened to her UMID application three years ago.

We haven’t gone back to the SSS branch since last month, but we’re planning to go there probably next month when my mother-in-law is already feeling better. She’s been in the hospital for a week now due to an infection.

If you’re wondering why she needed her UMID, well, she just wants to have it. And since she’s also filing for her disability and retirement claims, she finds it a good time also to follow up on her UMID which she has already paid for a long time ago.

We’ll let you know once she finally receives her UMID.

Update as of April 20, 2023

After more than 3 years of waiting, my mother-in-law finally got her UMID card 3 months after her biometrics and ID pictures were taken at the SSS branch. Now it’s time again to upgrade her old UMID card to the enhanced UMID ATM Pay Card once it’s available.

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How to Verify UMID Application Before Pandemic

1. Verify UMID Application Status through Email

You may send an email to the Identity Management Department of the Philippine Social Security System (SSS) at idcpd@sss.gov.ph.

Indicate the following information on your email message:

• Complete Name
• 10-digit SSS number
• Date of UMID Application

In the subject field of your email, indicate: Thru Facebook.

2. Verify UMID Application Status through SSS Hotline

You may contact SSS Trunkline No. at (632) 920-6401. Or you may contact the SSS Call Center at 920-6446 to 55. Tell the SSS Representative that you’d like to verify the status of your UMID Application. Provide them with your personal details (if they ask for it) and the date of your application for the UMID.

3. Verify UMID Application Status at the SSS Branch

If you have time, you may go to the nearest SSS branch to verify or follow up the status of your UMID Application. This is helpful especially if it’s been several months or years already and you still have not received your UMID.

SSS UMID Card Online Inquiry

If you are registered to My.SSS, you can check your UMID card status on the SSS website.

Follow these steps for SSS UMID card online inquiry:

1. Go to SSS website at sss.gov.ph.
2. Enter your user ID and password. Click the Submit button.
3. Hover your mouse over the E-Services menu.
4. Click on “Inquiry.”
5. Hover your mouse over the Member Info menu.
6. Click on “SSS ID card.”
7. The “SSS ID Card Production Information” table will appear.
   • On the last row (next to “Transaction/Card Status”), you’ll see the date/s when your UMID card was generated and/or packaged, and whether it’s already for packaging or mailing.

You may also check your email inbox. If you provided your email address in your UMID application, you should have received a status update from the SSS.

If you haven’t received any email about your UMID application status, you may follow it up with the SSS ID Card Production Department (IDCPD).

To do that, you may email the following information and attach images of your valid IDs to idcpd@sss.gov.ph:

• Full name
• 10-digit SSS number
• UMID application date

You should get a reply from the SSS with the tracking number, your Common Reference Number (CRN), and the screenshot of the post office transaction (which includes the delivery date and reason for Return to Sender).

If you don’t receive any response after several days, call the SSS hotline at (02) 920-6446 to 55 or visit the nearest SSS branch to inquire about your UMID status.

How to Apply for UMID? 

The Unified Multi-Purpose ID or UMID is considered as a valid and primary ID and it is easily accepted when transacting with any government offices and agencies such as the SSS, GSIS, Pag-IBIG Fund, and Philhealth.

Government employees can apply for a UMID at the GSIS Enrollment Center, while private employees, self-employed, and OFWs who are SSS members, can apply for a UMID at the SSS branch.

To apply for a UMID, you need to bring the following requirements:

• Valid IDs – passport, driver’s license, PRC ID, Seaman’s book, and other acceptable IDs. You may also present Postal ID, TIN ID, Company ID and other supporting documents to prove your identity.

Get a copy of the UMID form at any of these offices: SSS, GSIS, Pag-IBIG Fund, and Philhealth. You can also download the form from the SSS website or click here.

Go to the nearest SSS or GSIS office to submit your UMID application form and requirements.

Once your application is verified, your ID picture, Biometrics, and Signature will be captured.

After that, you will be given the acknowledgment form and the estimated delivery date of your UMID Card. It will be delivered either to your home or office address.

To check that status of your UMID card application, follow the steps above for SSS UMID Card Online Inquiry.

Beware of “Rush UMID card application” Text Scam

There have been reports that text messages from unknown senders have been offering assistance to speed up the processing of the UMID card applications in exchange for P100 or any amount as a fee.

Please be reminded that SSS does not have rush application for UMID cards. They’re also not collecting any fees to expedite the process of releasing UMIDs.

Should you receive any of these scam messages, report it immediately to the nearest SSS branch or call the SSS hotline at 920-6446 to 55. You can also file a report with your own mobile phone service provider to stop the dissemination of bogus SSS text messages through their networks.

Always transact directly at the affiliated offices to avoid any issues.

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